Terms & Conditions

1. Introduction

Welcome to Trove Innovations (India) Pvt Ltd. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not use our website or services.

2. Definitions

• "Company," "We," "Us," "Our" refers to Trove Innovations (India) Pvt Ltd and its affiliates.
• "Website" refers to our online platform accessible at this domain.
• "User," "You," "Your" refers to any individual or entity accessing or using our website.
• "Products" refers to tiles, natural stones, granite, cladding, and other goods available for purchase through our website.
• "Services" refers to any services we provide through our website.

3. Account Registration

To access certain features of our website, you may be required to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate descriptions, images, and specifications for all products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Tile colours and textures may vary slightly from images shown on screen due to display settings and the natural characteristics of stone products.

4.2 Pricing

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to:

• Modify prices at any time without prior notice
• Correct pricing errors even after an order is placed
• Limit quantities available for purchase
• Refuse or cancel orders at our discretion

4.3 Product Availability

Product availability is subject to change without notice. We make reasonable efforts to maintain accurate inventory information but cannot guarantee availability of any product.

5. Orders and Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. An order is not confirmed until you receive an order confirmation from us.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, UPI, and other digital payment options. All payment information is processed securely through our payment partners.

5.3 Order Cancellation

We may cancel orders due to:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent activity
• Failure to verify payment

6. Shipping and Delivery

We endeavor to ship products within the estimated timeframe. However, delivery times are estimates and not guaranteed. Please refer to our Shipping Policy for detailed information. We are not liable for delays caused by:

• Shipping carrier delays
• Incorrect shipping addresses provided by customers
• Natural disasters or force majeure events
• Customs clearance for interstate orders

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

7. Returns and Refunds

Please refer to our Returns & Exchange Policy for detailed information about returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined in our return policy.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Trove Innovations (India) Pvt Ltd or its content suppliers and is protected by intellectual property laws.

You may not:

• Reproduce, distribute, or display any content without written permission
• Use our trademarks or branding without authorization
• Create derivative works from our content
• Remove any copyright or proprietary notices

9. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Engage in any activity that could damage our reputation
• Use automated systems to access the website without permission

10. Limitation of Liability

To the maximum extent permitted by law, Trove Innovations (India) Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our website
• Any products purchased through our website
• Unauthorized access to your data
• Errors, mistakes, or inaccuracies in content

Our total liability shall not exceed the amount you paid for the product or service in question.

11. Indemnification

You agree to indemnify and hold harmless Trove Innovations (India) Pvt Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these terms.

12. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Hubli, Karnataka.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us: